Help centre
Plain answers about joining, documents, fees, how money moves, crew payments and privacy.
Everyone
What is BucksOffice?
A place where film money is backed by proof. Producers, artists, technicians, investors and lenders register once and get verified. Money for a film is released stage by stage, only when the spend before it is proven with checked bills and bank payments. Every payment gets a numbered receipt.
Does BucksOffice hold my money?
No, never. Money moves straight from one bank account to another, by the investor, lender or producer. BucksOffice checks the proof and records each payment. There is no wallet and no pooled account.
How do I sign in? Is there a password?
There is no password. Type your email and we send you a 6-digit code. The code works for 10 minutes. After 5 wrong tries, sign-in locks for 15 minutes to keep your account safe.
My sign-in code has not arrived. What do I do?
Wait a minute and check your spam or promotions folder. Make sure the email address is spelt right. You can ask for a new code; only the newest code works. If nothing arrives after a few minutes, write to us through the contact form.
Who can join?
Producers and production houses, first-time filmmakers, OTT and music creators, artists and technicians, individual investors, family offices, banks, NBFCs, film funds and government film bodies.
Why do you need my PAN and bank details?
So everyone you work with knows you are who you say you are, and so money reaches the right account. We check your documents by hand and on a short video call.
Do you keep my Aadhaar number?
No. We ask for and keep only the last 4 digits. Never send us your full Aadhaar number.
How long does verification take?
Usually within 2 working days after you submit. Our reviewer checks your papers and calls you for a short video KYC. If something is missing, you get an email saying exactly what to add.
My registration says "more documents needed". What now?
Open Registration after signing in. The note from the reviewer says what is missing. Add it and submit again; your earlier answers are kept.
What does it cost?
A membership you choose for 6 months or 12 months (GST as shown on the Fees page): artists and technicians, and producers and production houses, can pick either length; the prices are on the Fees page and shown in rupees before you agree. Financiers, banks and NBFCs pay nothing. With several roles you pay only the highest. A small fee applies when money actually moves, and it is ₹0 during launch. Crew payments never carry a fee for either side. Every fee is shown in rupees before you agree.
What is a founding member?
Everyone approved on or before the founding-member date shown on the fees page gets a Founding member badge on their profile and certificate. Membership is paid like everyone else's; the owner may set a first-year discount.
Is the membership fee refundable?
You pay when you send your registration for review. If it is not approved, the full amount comes back to you automatically. Once you are approved your year starts that day and runs 12 months. You get polite reminders 15 and 3 days before it ends; after it ends you have 30 days to renew, then your membership pauses (your documents, receipts and payments already agreed stay open).
What is a pilot pass?
A code from our team that lets you use everything at no cost until its expiry date. When it ends you pay to carry on, and all your data stays. Type it on the payment step.
Can my membership renew by itself?
Only if you switch on auto-renew in My account → Membership. Razorpay tells you before each charge, as RBI rules require, and you can cancel in one tap on the same page.
Where are my receipts?
Every receipt, certificate and advice is emailed to you as a PDF and kept under Receipts after you sign in. Each one has Download PDF and Print buttons.
How can someone check that a BucksOffice document is genuine?
Every document has a verify code and a QR code. Scan it or open bucksoffice.in/verify and type the code. It shows the type, number, date, amount and whether it is valid, and no personal details.
How do you keep my data safe?
Your data stays in India. PAN and bank numbers are masked on screen. Every change is written to a log that cannot be edited. We never send your data to any artificial-intelligence service.
Who can see my details?
Our reviewers, and the members you choose to work with, only as much as they need. Phone, email, PAN, Aadhaar, bank details and money figures are never shown publicly.
Can I withdraw my consent?
Yes. Open My account after signing in to see each consent you gave and withdraw it. Some things, like keeping records of payments, the law requires us to keep.
Will I have a public profile?
Members get a profile page with their photo, crafts, city, languages and work. Credits on BucksOffice films are added for you and marked verified. You choose whether to show your city and whether to appear in the directory.
Can I message other members?
Members can message each other. A first message from someone you have not worked with arrives as a request you can accept or decline. You can block and report anyone.
What are film and department threads?
Each film has a thread for everyone on it, and each department its own. You join when your engagement is accepted and leave when it ends. New messages appear every 10 seconds, and if you have not read them for 30 minutes we send one email listing them.
How do endorsements and ratings work?
Only people who worked on the same BucksOffice film can endorse each other (up to 300 letters, shown with the film's name); you can hide any endorsement. After a film wraps, people on it can rate each other 1 to 5 in private. Your profile shows only the average, once 3 people have rated you, and never who rated.
Does BucksOffice write my agreements?
We give a starting draft for crew engagements, marked "Draft: have your lawyer review". You accept it with a code sent to your email, and the acceptance is recorded. BucksOffice does not give legal advice.
How do I close my account?
Write to us through the contact form from your registered email. We close your account and stop using your data, except records the law requires us to keep, such as payment receipts.
Can I change my email or mobile number?
Write to us through the contact form from your current email. For safety our team confirms the change with you on a call.
Do you send WhatsApp messages?
Our team may send you a WhatsApp message with the same news as the email. We never ask for a sign-in code on WhatsApp or by phone. Never share your code with anyone.
Producers
What is "Pays on time" on my company page?
From crew payments that the crew member confirmed receiving on BucksOffice: the share paid within 7 days of falling due and the average days late. It shows once there are at least 10 such payments.
What do I need to register as a producer?
Your business PAN (or your own PAN if you work as an individual), the last 4 digits of your Aadhaar, company papers if you have them, GSTIN if registered, a cancelled cheque, and your past films. It takes about 15 minutes and saves as you go.
This is my first film. Can I still join?
Yes. Tick "first project" and fill in the newcomer file instead of a track record: your training, a work sample, script registration or pitch deck, budget sheet, how much of your own money is in, and at least one reference.
I work as an individual, not a company. What changes?
You use your own PAN. No company number or board resolution is needed, and GSTIN is optional.
Do I need a TAN?
Companies, LLPs and firms need one. Individuals usually need one only above certain turnover levels. The form shows guidance as you fill it in. This is guidance, not tax advice; ask your accountant.
How do instalments work?
Your film has stages, for example Signing, Camera rolls, Mid-shoot, Wrap, Post and Delivery. With each funder you agree how many instalments, which stage each is tied to, and what share. Shares must add up to 100%. Each funder can have a different plan.
When is the next instalment released?
When at least 90% of all money released so far is proven with checked bills and bank lines, and there are no open flags. The first instalment needs only verification, signed agreements and an agreed plan.
What is a flag on my bill?
A check found something to look at, for example a GSTIN that does not match the PAN, or a bill uploaded twice. An amber flag can be cleared by our reviewer with a reason. A red flag needs you to fix the bill, or the reviewer rejects it.
What is the film dossier?
One numbered PDF of your film's verified papers, funding and spend, for OTT platforms and buyers. You choose what to include and share it by a link that can expire, carries the buyer's name on every page, and logs each opening.
How do I pay my crew through BucksOffice?
You pay them from your own bank account as usual. On BucksOffice you add each person to your film with their fee and schedule, record each payment with its UTR, and they confirm it. Late crew payments raise flags that hold your next instalment.
What is the Launchpad?
A board of new films looking for a producer, a co-producer or investors. You build your film plan step by step (story, team, budget, schedule, money plan, rights), get a readiness score out of 100 with the next thing to do, and a pitch file in the same layout as everyone else's, so backers can compare fairly.
Who can see my script on the Launchpad?
Only people you approve. Signed-in members see a one-page summary. Your synopsis, budget and script open only after you say yes and they accept a confidentiality note. The script needs its registration number first, every copy is stamped with the viewer's name and time, and you see every opening.
Where does the suggested money mix come from?
From a fixed table by budget size that our team keeps up to date, not from a computer guess. It shows a sensible split of own money, investors, co-producers, grants and loans, and what each kind of backer will ask for. It is a suggestion, not financial advice.
Artists and technicians
Does BucksOffice take a cut of my fee?
Never. No fee on crew payments, for you or the producer, ever. You pay only your membership, for 6 or 12 months as you choose (prices and GST are on the Fees page).
What is a Crew ID?
Your verified number on BucksOffice, like BO-CREW-000123. Producers use it to add you to their film.
A producer invited me. What do I do?
Open the link in the email, sign in with that email and register. Once approved, you will see the offer with your role, fee and payment dates. Read the agreement, then press "Email me a code to accept" and type the code, or ask a question if something is wrong.
How do I confirm a payment?
When the producer records a payment, you get an email. Open My films and tap "Confirm I received it" or "Not received". A confirmed payment gives both of you a numbered receipt.
The producer says I was paid, but I was not. What happens?
Tap "Not received". This raises a red flag for our reviewer, who asks the producer for bank proof. The film's next funding instalment is held until it is sorted out.
What if my payment is late?
The producer gets reminders. Seven days after a payment falls due, the film gets an amber flag; after 30 days, a red flag that holds the film's next funding instalment.
Can I get a statement of my earnings?
Yes. My films has a yearly earnings statement PDF, useful for income-tax returns and loan applications.
I write songs or sing. How do I get royalties?
Join your music society: IPRS for composers, lyricists and publishers; ISAMRA for singers and musicians; PPL India for owners of recordings. On your profile, Rights and royalties builds a ready application pack from your details and opens the society's own form. BucksOffice never applies in your name, never asks for your society login and never holds royalties. Add your membership number and certificate, and after our reviewer checks it a member badge shows on your profile.
Can a producer make me give up my royalties as a composer or lyricist?
Under the Copyright Act (as amended in 2012), an author's right to royalties for uses of a song other than in the film in a cinema hall cannot be assigned or waived, except to legal heirs or a copyright society. Agreements on BucksOffice for composers, music directors and lyricists include this clause. It is a draft: have your lawyer review any agreement.
Investors
What can I see before I invest?
Verified films with the producer's checked identity, track record, budget and stages, and the project report. You agree your own plan with the producer before any money moves.
Can I invest without my name being shown?
Yes. In private mode other members see you as a verified investor with a code. Only our reviewers, the release desk and you see your name.
How do I release an instalment?
When a stage is approved, you get a release authorisation. You pay the producer from your bank, and the payment is recorded with its UTR. Everyone gets a numbered release advice.
Does BucksOffice guarantee returns?
No. BucksOffice checks proof and records payments; it does not promise returns or give investment advice. Film investment carries risk.
Banks and lenders
Which lenders can join?
Banks, NBFCs registered with the RBI, SEBI-registered film funds (AIFs), studios and government film bodies. We check your licence number when you register.
Who pays the fee on a loan?
Never the producer. RBI rules require a fee to a lending service provider to be paid by the lender, so the lender pays a small sourcing fee. It is ₹0 during launch.
How do we record a disbursal?
Your release desk opens the release order, enters the amount, your account and the bank UTR. A numbered release advice goes to everyone on the film.